Exciting and varied: short interview with Thomas Pichler

It is essential your snowmaking system in perfect working order, especially at the beginning of the season. Operating from the ten service centers around the world, the TechnoAlpin team guarantees worldwide service and a personal contact in case of any difficulties. TechnoAlpin has an impressive record in rapid and reliable service for every customer all over the world, attaching particular importance to sustainability. Thomas Pichler has been working at TechnoAlpin since 1998. Thomas has been International Technical Service Manager since 2005 and looks after customers and technicians from the headquarters in Bolzano. He took the time to talk about his job and his work in this short interview.

How did you get to where you are today?

I started at TechnoAlpin 20 years ago in the warehouse and switched to production after a few months. After two years, I moved to the service department as I was looking for a new challenge. I like troubleshooting and solving problems, so service was a good choice for me. I worked as a service technician until 2005 and then took over the management of the technical service department. I have been working here for 13 years now. From my current point of view, the time spent working in the production team has been of great benefit to me. An in-depth knowledge of the snow guns can only be an advantage for a service technician and, of course, for a technical service manager as well.

What does your job involve?

The most important part of my job involves finding solutions to technical issues and solving any problems which might arise. Of course, in the TechnoAlpin service department we always focus very firmly on the customer in our work therefore customer satisfaction is an important aspect. We must always be ready to help the customer, so our goal at all times is to find the right solution to every problem. We work closely with the other departments, such as research and development or production, because we can provide our input for improvements and sometimes rely on their help. We also work closely with the project managers because the commissioning work in the field is handled by service technicians. In my position, I have an overview of the technical problems facing customers and technicians. I am always involved in case of relatively large projects and coordinate the solution and the work.

What do you love about your job?

My work is very varied and diverse. Every day I am confronted with something new, and this is certainly the reason why I still work in this field.

What is it like working with your team?

The company has grown up a lot in the 20 years that I've been working here, so support for the staff has increased gradually over the years. You also need the right people for good teamwork, of course, and you need to be able to rely on them 100% and, even more importantly, there needs to be a reciprocal willingness among members of the team to help each other. I always say that we in the service department are optimists. When there is a problem to be solved, it is not the time to be pessimistic, rather it is necessary to approach the situation with confidence.

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