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08-07-2022
The TechnoAlpin service portal - optimum customer service just one click away.
The TechnoAlpin team offers a worldwide service and personal contacts providing optimum support for every customer from ten service centers. Moreover, the TechnoAlpin service portal provides uncomplicated, direct access to vital information on the entire snowmaking system. The online portal offers a wide range of functions to assist the snowmaking team in the operation and maintenance of the snowmaking system.
24 hours a day, 365 days a year
Spare parts for any machine model can be conveniently ordered around the clock at the click of a mouse. This not only speeds up the ordering process but ensures even more efficient servicing and repair of the entire system.
Key documents for the various products can also be downloaded from the "Technical Documentation" section. User manuals, operating and maintenance instructions, electrical circuit diagrams and much more are available digitally at any time. Various checklists for the maintenance of snow guns, valves and lances as well as repair forms and warranty claims can be easily accessed online.
Courses and tutorials
The TechnoAlpin Academy offers an extensive annual customer training program providing vital information on the handling and maintenance of snow guns, pumping stations and control systems. Interested customers can also register for these courses and tutorials via the Service Portal.
A video section was also added to the online portal last year. The tutorials available in this section outline step-by-step the procedures required to service the machines and operate the software, for instance.
As the service portal is constantly being expanded with new features, it is well worth visiting on a regular basis.